Zoona AI
Now , AI agents can do more than answering questions.
With AI Actions, they can collect the right details, validate inputs, call external APIs, update customer data, and take the next step based on the response — all within the same conversation.
Use this to handle support scenarios like checking availability, confirming delivery, updating properties, and triggering follow-up actions across the 3rd party tools your team already uses.
Along with this ,
Jira and Linear integration - Customer issues often begin in support and continue in engineering. Use Jira and Linear integrations with SparrowDesk, to create and link issues from conversations, keep support closer to engineering progress, and track follow-up work more clearly.
For a more in-depth guide on AI Agent Actions , watch the walkthrough:
Improved the email verification onboarding screen to make it more clear and direct.
Added support to push account and user data to Vitally, making it easier to keep customer data aligned across systems.
Fixed First response SLA getting breached after it had already been achieved when conversation priority changed.
Fixed the watchers component breaking when live chat conversations were present.
Fixed macros sending replies when the requestor had been deleted.
Fixed AI tickets not appearing under Watching when agents added themselves as watchers.
Fixed image selection not working when clicking in the attached image area.
Fixed the action block and lifecycle breaking when saving field updates using Save changes instead of the tick.