Zoona AI
Extend SparrowDesk’s capabilities; connect to third party applications, like Hubspot and more. Find integrations to elevate your business workflows in the newly inaugurated App Store available within the help desk. The app store comes with a developer portal, called AppNest where you can build and publish integrations of your own.
- Added a “Closed” view for resolved conversations. This excludes them from other default views.
- Added sorting to inbox tables for status, priority, due date, last update, and select custom fields.
- Implemented multiple UI updates and fixes in the billing module, including bulk seat assignment, label changes, tooltips, and plan tag logic.
- Added coupon code support to the billing checkout process across upgrade, plan change, and seat-addition flows.
- Implemented multiple UI updates and fixes in the billing module, including bulk seat assignment, label changes, tooltips, and plan tag logic.
- Implemented prefetching for sidebar modules such as contacts, inbox, and selected settings pages to improve load times.
- Removed sensitive fields from email verification responses to prevent information disclosure.
- Strengthened privilege checks to block forced browsing to restricted resources.
- Enforced strict role-based access controls to resolve privilege escalation scenarios.
- Updated SLA timer logic to handle status transitions, paused states, and policy changes accurately.
- Added the public API for creating conversations, supporting default and custom fields with automatic contact creation when needed.