Getting started with most support tools means figuring out the platform step by step.
Guided onboarding brings the key setup into one clear flow and a checklist, making it easier for support teams to set up faster and start handling conversations sooner.
Along with this ,
Add notes even when AI is replying - Agents can now add internal notes even while AI is handling a conversation, making it easier to collaborate without interrupting the AI workflow.
Advanced Search page - You can now search for conversations using an advanced search page for a more powerful searches. This makes it easier to find the right conversation without relying only on filters.