Zoona AILive chat & messaging
Connect instantly. Support seamlessly
SparrowDesk live chat uses AI agents to handle repetitive conversations and resolve common issues automatically, so your team focuses on high-impact chats while customers get fast, real-time support.
Personalize every chat experience
Customizable chat widget
Adjust colors, themes, alignment, logos, and launcher icons to match your brand perfectly.
Friendly greetings & after-hours notes
Set automated greetings and after-hours messages. So customers stay informed while your team or AI agents follow up.
Brand-aligned messaging
Modify the tone and style of your AI Agent so every interaction reflects your brand’s personality.
AI agents that handle chats for your team
AI Agent auto resolves
Instantly handle customer queries and auto-resolve up to 60% of requests, saving time and boosting efficiency.
Seamless human handoff
When a conversation requires a human touch, it’s seamlessly transferred to an agent without interrupting the customer experience.
24/7 Support availability
Luna AI Agent assists visitors even outside business hours, ensuring no query is missed.
AI agents that handle chats for your team
Instantly handle customer queries and auto-resolve up to 60% of requests, saving time and boosting efficiency.
Seamless & secure conversations
Smart widget placement
Define when and where your chat widget appears so it never interferes with your website’s user experience.
Secure domain control
Keep your chat safe by restricting access to trusted domains and preventing unauthorized use.
Protected chat history
Enable seamless chat continuity only for logged-in users or returning devices, ensuring private conversations remain secure at all times.
Keep agents organized and efficient
Dedicated live chat inbox
All active chats appear in a focused section of your inbox for faster responses.
Track conversation insights
See exactly which pages a visitor has explored, along with their browser, device & location—giving agents complete context.
Multilingual support
With multilingual AI agents and live bidirectional translation, your team can support customers across the globe effortlessly.
Set SLA targets
Define and enforce SLAs for live chat messages, ensuring timely responses and helping agents stay on top of every conversation.
Keep agents organized and efficient
All active chats appear in a focused section of your inbox for faster responses.
Submit, track, manage tickets under one portal.
