At SparrowDesk, we power seamless customer support across channels — helping businesses deliver instant, consistent service without the chaos. Whether you're handling support tickets, chats, or sensitive customer conversations, we understand that trust is everything.

SOC 2 Type II

Put forth by the American Institute of Certified Public Accountants (AICPA), SOC 2 Type II is a comprehensive reporting framework that outlines strict criteria for managing customer data based on five “trust service principles”- security, availability, processing integrity, confidentiality, and privacy. Achieving SOC 2 compliance ensures that SparrowDesk securely manages the data entrusted to us by our customers, protecting their privacy, support interactions, and business interests.

GDPR

GDPR is the stringent European Union (EU) data protection law that sets standards for organisations to collect, process, or store information on EU individuals/ Data Subjects. Read more

CCPA

CCPA is a landmark legislation that enhances data privacy rights of California Residents & giving control over the personal data collected, processed and/or disclosed by the businesses. Read more

Data Security at SparrowDesk

SparrowDesk is built with security at its core — from the way we handle data, to how we host and deploy our systems. We rely on Amazon Web Services (AWS), a world-class cloud provider, to ensure the highest levels of availability, resilience, and protection for customer support data.

For Security Compliance related to Cloud Service Provider - AWS , Please refer

Secure Infrastructure with AWS

Our entire platform is hosted on AWS - our secure hosting provider, which offers robust physical and network security across its global data centers. AWS’s compliance with international standards (like ISO 27001, SOC 2, and PCI DSS) ensures that the infrastructure powering SparrowDesk is secure by design.

Virtual Private Cloud

Hosted in dedicated VPCs in a non-promiscuous mode that is further segmented for increased security and manageability.

Change Management & ISMS Policies

All changes to SparrowDesk’s application, infrastructure, and deployment pipelines go through an internal change control process. Every version is reviewed for compliance with our Information Security Management System (ISMS) policies before deployment — ensuring we don’t just build fast, but build securely.

Account-Level Access Control

While SparrowDesk secures the application and data ecosystem, each account owner retains full control over user provisioning and access permissions within their account You decide who gets access — and to what — through role-based access controls and user management tools.

Minimal Data Collection, Maximum Protection

SparrowDesk collects only the essential user data required for account setup and platform usage:

• Name
• Email address
• Phone number (optional)

For billing, we collect and process payment information (name, billing address, card details) via our PCI-compliant third-party payment gateway. SparrowDesk does not store any credit card data directly.

Data Encryption Standards

We use industry-leading encryption protocols to keep your data safe at all times:

• Data at Rest: Encrypted using AES-256-bit encryption. Encryption keys are securely managed by AWS Key Management Service (KMS).
• Data in Transit: Encrypted using the latest TLS 1.2 and above (Transport Layer Security) protocols to prevent interception or tampering.

Resilient Backups & Disaster Recovery

Your data is continuously protected through automated backups and failover mechanisms:

• Redundant Data Centers: Real-time backups are maintained across multiple AWS regions. In the unlikely event of a primary data center failure, our failover architecture ensures minimal disruption — with a maximum data loss window of just 5 minutes.
• Daily Backups: All customer data is backed up daily to persistent storage and retained for 7 rolling days for quick restoration if needed.

Access Governance & Audit Logs

SparrowDesk enforces strict access policies based on the principle of least privilege:

• Access is granted strictly on a need-to-know basis
• Enforced Segregation of Duties (SoD) for high-risk operations
• Periodic reviews of access logs and permissions
• Development, staging, and production environments are fully segregated

For any security-related queries, you can reach out to [email protected]