Human-first customer service with
AI-first platform
SparrowDesk helps achieve 45% ticket deflection rate and enables true omnichannel support.
Keeping you ahead
Reimagined customer support.
45%
Auto-resolution of tickets with AI Agent
5X
Productivity improvement for agents
24/7
Support enabled for customers
Every role matters
Customers win. Agents thrive.
Leaders strategize.
AI Agent
No wait-time support
Provide 24/7 customer support without stretching your team.
Conversation intelligence
Build trust with personalized support at every interaction.
Context-rich support
Set smart handoff to agents with full context for faster resolution.
Omnichannel
Customer convenience
Let customers reach you in their preferred support channel.
Contextual conversations
Switch between channels without losing conversation flow.
Dedicated portal
Enable customers to raise and monitor tickets in the Help Center.
Help Center
Self-service solutions
Empower customers with instant answers to common questions.
Brand Consistency
Maintain brand identity with logo and domain customization.
Multilingual support
Serve international customers in their preferred language.
AI Agent
No wait-time support
Provide 24/7 customer support without stretching your team.
Conversation intelligence
Build trust with personalized support at every interaction.
Context-rich support
Set smart handoff to agents with full context for faster resolution.
Omnichannel
Customer convenience
Let customers reach you in their preferred support channel.
Contextual conversations
Switch between channels without losing conversation flow.
Dedicated portal
Enable customers to raise and monitor tickets in the Help Center.
Help Center
Self-service solutions
Empower customers with instant answers to common questions.
Brand Consistency
Maintain brand identity with logo and domain customization.
Multilingual support
Serve international customers in their preferred language.
AI Copilot
Instant knowledge access
Get accurate answers without digging into multiple documents.
Ticket summaries
Quickly grasp customer issues with AI-generated ticket overviews.
Issue clustering
Solve related tickets together to eliminate duplicate work.
Inbox
All channels in one place
Manage your email and chat tickets without switching tools.
Smart notifications
Quickly spot and handle live chats that need immediate attention.
Interaction history
Personalize service with complete customer interaction history.
Tickets
Smart ticket routing
Reduce delays by routing tickets to the relevant agents.
Resolution suggestions
Reduce TAT with AI guidance based on similar solved cases.
Ticket tags
Categorize tickets according to your needs for enhanced service.
AI Insights
Trend analysis
Identify trends before they become widespread problems.
Performance optimization
Spot agent training opportunities to elevate team metrics.
Simplified interpretation
Get insights on what you want to measure and improve.
Service Level Agreements
Workload balancing
Use round-robin or custom ticket assignments for timely resolutions.
Proactive alerts
Remind agents of potential breaches to avoid service lapses.
Performance trackers
View SLA progress across teams with comprehensive dashboards.
Workflows
Pre-built templates
Utilize ready-to-use workflows for standard service processes.
Custom workflows
Set up workflows that comply with your specific needs.
Execution logs
Access precise success or failure logs at any level of the workflow.
Additional Features
AI-driven tools for
smart customer service
