#AI Powered Customer Support Software
AI First Customer Support That Feels Human
SparrowDesk is a modern, AI-powered helpdesk built for speed, empathy,
and efficiency, so your support grows as fast as your business.
Scale Customer Support Without Scaling Costs
14-Day Free Trial • Cancel Anytime • No Credit Card Required
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Watch how AI transforms your support experience.
AI That Solves, Not Just Talk
Resolve customer requests instantly with AI Agents
SparrowDesk’s Luna AI handles routine customer queries, delighting customers while your team focuses on complex issues.
60% Queries Auto-Resolved by AI
24/7 Support, Zero Extra Staff
Turn conversations into organized tickets
Connect your inbox instantly - Start with SparrowDesk’s ready-made email, and connect your own inbox anytime via email forwarding, Google login, or SMTP/IMAP.
Custom fields in your inbox - Add custom fields tailored to your requirements to hold extra data, ensuring every ticket has the information needed for efficient resolution.
Create teams & roles - Set up different teams and assign roles with custom permissions, so everyone has access to what they need to work efficiently and securely.
Personalize every chat experience
Customizable chat widget - - Adjust colors, themes, alignment, logos, and launcher icons to match your brand perfectly.
Friendly greetings & after-hours notes - Set automated messages to welcome visitors or manage expectations outside business hours.
Brand-aligned messaging - Modify the tone and style of your AI Agent so every interaction reflects your brand’s personality.
All conversations. One inbox
On-brand replies - Adapts to your brand's tone, rules & style, keeping every response consistent.
Seamless handoffs - Routes queries that need human attention with full context.
Smarter every day - Learns from past interactions to deliver faster, more accurate support and resolve more queries over time.
Everything you need for smarter, faster support
Service level agreements (SLA)
Set clear response and resolution targets with SLAs to ensure timely support, better accountability, and consistent customer experiences.
Business hours
Custom views & filters
Quick-action macros
Interactive analytics
Intuitive chat suggestions
Advanced email controls
Enterprise security
Multi-brand/Product support
Multilingual platform
Service level agreements (SLA)
Set clear response and resolution targets with SLAs to ensure timely support, better accountability, and consistent customer experiences.
Business hours
Custom views & filters
Quick-action macros
Interactive analytics
Intuitive chat suggestions
Advanced email controls
Enterprise security
Multi-brand/Product support
Multilingual platform
Frequently Asked Questions
Switching is simple and fully guided. SparrowDesk helps you import all your existing tickets, contacts, and conversations seamlessly, so your team can continue without losing context or data.
SparrowDesk’s AI Copilot instantly resolves repetitive tickets, drafts accurate responses, and learns from your help articles and past conversations. This ensures consistent, on-brand support while boosting agent productivity.
Yes! SparrowDesk’s AI automation enables round-the-clock customer support, ensuring instant responses even outside business hours. Your customers get help anytime — without increasing your support team size
SparrowDesk improves agent efficiency by up to 5×. AI assists with ticket categorization, suggests replies, and handles common queries automatically — so your agents can focus on complex, high-value conversations.
Unlike manual tools, SparrowDesk is AI-first helpdesk software built for modern teams. It offers 60% auto-resolution, 24/7 support, and deep automation — reducing costs while improving customer satisfaction scores.