Phone calls

Pick up support calls in SparrowDesk. Find every one in your inbox.

SparrowDesk Phone is a customer support phone system built into your helpdesk. Route calls your way, and keep every one with its recording and transcript.

14-day free trial No credit card needed No separate telephony provider

SparrowDesk inbox showing the All Calls view, an incoming call, and a call conversation with its recording and transcript

Trusted by 1,000+ support teams

At a glance

A full support phone line, without a second vendor.

SparrowDesk gives you the numbers and runs the calls. Your team answers in the same inbox they already use for email and chat.

51countries with local numbers, plus toll-free and mobile

12languages for your IVR language menu

30minan AI agent can answer callers before handing off

$10to start a prepaid Voice Wallet, billed by the minute

01Route

Every caller gets a path. You draw it.

Build the flow yourself, put an AI agent on the front line, and see exactly where every call went.

IVR flow canvas routing an incoming call through a business-hours check to a keypad menu for Sales, Billing and Support, with an after-hours voicemail branch

Phone numbers settings listing numbers in several countries, next to a Voice Wallet card with balance, top-up amounts and auto top-up

02Set up

Set up a number in minutes. Pay only for what you use.

Numbers where your customers are
Buy local numbers in 51 countries, plus toll-free and mobile. There's no separate telephony provider to sign up with.
Bring your own line
Already have a support number? Our team ports it to SparrowDesk so customers keep calling the number they know.
Pay only for what you use
Top up a prepaid Voice Wallet from $10. Calls are billed by the minute, and a live call is never cut off if your balance runs low.

Pay as you go

Know what a call costs before it rings.

Phone isn't a seat add-on. Everything comes out of one prepaid wallet, and the extras are optional and priced per minute, so you turn them on only where they pay off.

You see a number's monthly price before you buy it. Rates for captions, transcripts and the AI agent are published in the SparrowDesk help center.

Voice WalletPrepaid

Calls in & out: per minute
Recording: included
Phone number: monthly · per number
Live captions: $0.0195/min
Post-call transcript: $0.00572/min
AI agent on calls: $0.20/min

Top up from$10.00

03Answer

Calls ring where your team already works.

Nothing to install and no desk phones. Agents answer in the browser, right next to the customer's history.

The phone is in SparrowDesk

Agents answer and place calls inside SparrowDesk, with nothing to install and no desk phone. The call stays connected as they move between conversations.

SparrowDesk conversation list with a live call widget that stays connected while the agent browses

Everything they need on a live call

Mute, hold or transfer with one click. Add a teammate or an outside number, and follow along with live captions.

Live call controls for mute, hold, transfer and adding a participant, with live captions

Call back from the conversation

Missed a call or got a voicemail? Call back straight from the conversation, or press ⌘/Ctrl + B to open the dialer anywhere.

Missed-call conversation with a voicemail transcript and a Call back button, with an outbound call in progress

Coach without interrupting

Supervisors see live calls and the queue as they happen, and step in only as far as needed. Each is a permission you grant.

Listen inWhisperBarge in

All Calls view with agent statuses and a supervisor listening in on a live call, with Listen, Whisper and Barge in options

04Remember

The call ends. The context doesn't.

Answered, missed or sent to voicemail, every call becomes a conversation in your inbox.

1Recorded

Every call, on the record
Each call lands in your inbox with its recording and a transcript labeled by the speaker. Callers hear a consent notice first, and you can change it where the law allows.
2Summarized

A summary after every call
When a call ends, AI adds a short summary to the conversation. The next agent catches up without replaying the recording.
3Sorted

Sorted and sent to the right team
AI classifies each call using the categories you set and routes it to the right team. New callers become contacts, and your tags and automations apply as usual.

See call volume, outcomes, answer times and agent performance in the Voice report.

All CallsVoicemailsMissed CallsCallbacks

05Go live

Start taking calls in three steps.

No telephony contract, no desk phones and nothing to install.

Top up and pick a number
Add funds to your Voice Wallet, then choose a country and a local, toll-free or mobile number. Numbers are usually active within minutes.
Settings → Channels → Phone
Decide how calls flow
Keep the default routing and business hours, or attach an IVR flow with menus, an AI agent, queues and voicemail.
Answer in the browser
Agents allow microphone access and they're ready. Their status updates on its own: Available, On call or Offline.