AI Support Agents
AI That Solves,
Not Just Talk
Resolve 60% of customer queries instantly with SparrowDesk’s AI Agents—automate support across chat and email, scaling customer service without scaling costs.
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Trusted by
the Best'
Setup Your AI Agents in Less Than 2 Minutes
Automate routine tasks, speed up responses, and let your team focus on high-value work.
TRAIN
Train with existing resources
Upload PDFs, scrape your website, or use past tickets and FAQs. Your agent learns instantly from what you already have—no starting from scratch. Keep your data synced automatically as you update resources. The more you feed it, the smarter your agent becomes.
CUSTOMIZE
Customize brand voice & persona
Set a custom name, avatar, and tone to reflect your brand. Deliver human-like conversations that feel consistent and on-brand every time. Adjust tone and empathy levels to match every customer interaction. Make every response sound uniquely “you.”
DEPLOY
Preview, test & go live instantly
Easily test your agent’s responses before launch. With one-click deployment, you can activate the AI agent and start resolving queries right away. Fine-tune replies in real time and spot gaps before going live. Launch confidently with AI that’s ready for prime time.
Experience it yourself
Get started free and discover how it works for you.
Teach, Guide, and Improve AI Continuously
Define smart escalation rules
Control when and how queries are handed off to human agents. Ensure smooth customer experiences with reliable fallback responses.
Start fast with ready-made templates
Leverage prebuilt guideline templates for common scenarios. Quickly adjust or expand them to match your unique support workflows.
Continuous learning with real-time insights
Your agent improves after every interaction. Get AI-driven insights on gaps, low ratings, and performance to keep customer satisfaction climbing.
Scenario-based AI control
Define how your AI should respond across different situations—setting rules for tricky or sensitive questions to ensure the right reply every time.
Ready for AI?
Choose SparrowDesk
AI-First by Design
Unlike tools that bolt AI on later, SparrowDesk was built AI-first so you get a platform that’s faster, smarter, and future-ready.
Resolve 60% of Conversations Automatically
With SparrowDesk’s AI agent, more than half of customer conversations are handled instantly—cutting queues and delighting customers.
Boost Agent Productivity 5x
Your team gets an AI co-pilot that speeds up replies and reduces repetitive work, making agents five times more effective.
Support That Never Sleeps
Stay available 24/7 with SparrowDesk’s AI agent, ensuring customers always get answers without additional staffing costs.
On-Brand, Every Time
Our AI mirrors your tone of voice and brand style—so every customer gets a consistent, on-brand experience.
Speak Every Customer’s Language
SparrowDesk’s multilingual AI agents connect with customers worldwide, eliminating language barriers and scaling global support.
Experience it yourself
Get started free and discover how it works for you.
Not Just Agents, More Features to Delight You
Automate routine tasks, speed up responses, and let your team focus on high-value work.
AI Copilot
Supercharge your agents
Let AI assist your team in real time with smart reply suggestions, summaries, and automated handling of routine tickets. Free your agents to focus on complex issues while maintaining speed, consistency, and high-quality support.
Workflows
Streamline team efficiency
SparrowDesk’s no-code workflow builder lets your team automate repetitive tasks effortlessly. Design workflows in minutes with drag-and-drop simplicity and customize pre-built templates to fit your team’s processes.
Reports
Insights that drive smarter decisions
Monitor performance and customer interactions with actionable reports. Visualize trends, track SLAs, measure AI effectiveness, and uncover patterns to continuously improve both human and AI-driven support.
Still have questions?
Book a free demo with our team and see how SparrowDesk transforms the way you handle customer queries.