AI Assist drafts replies. It doesn't resolve tickets.
HelpScout's AI helps agents write cleaner emails — but it can't auto-close repetitive tickets, work across live chat, or learn from your historical conversation data at scale.
SparrowDesk
vs
HelpScout
Your customers moved beyond email. Your helpdesk should too.
HelpScout made email support feel human. SparrowDesk makes every channel — live chat, AI resolutions, omnichannel workflows — feel just as effortless. Same team, zero extra headcount, 60% fewer tickets in the queue by day two.
14-day free trial
No credit card required
HelpScout migration included
02 / AI workflow
AI that resolves tickets — not just polishes replies.
HelpScout's AI Assist helps agents write better-sounding responses. SparrowDesk's Zoona AI goes further — auto-resolving common questions, summarizing long threads, routing conversations intelligently, and handing off full context before an agent ever needs to open a ticket.
HelpScout
SparrowDesk
Zoona AI closes tickets before agents open them.
Auto-resolve FAQs, draft context-aware replies, summarize threads in seconds, and route conversations across chat and email — without switching a single tool.
03 / Feature by feature
What you get when email support isn't enough.
A practical breakdown of what fast-moving support teams need — and which platform ships it out of the box, no add-ons required.
| Feature | SparrowDesk | HelpScout |
|---|---|---|
| Built-in live chat | ||
| Omnichannel unified inbox | ||
| AI auto-resolution (per ticket) | ||
| No-code workflow automation | ||
| Instant setup (under 1 day) | ||
| Real-time analytics dashboard | ||
| Saved replies / Quick macros | ||
| AI learns from past ticket history | ||
| Multi-brand inbox support | ||
| Multilingual routing & support |
04 / Why teams switch
01
One workspace. No legacy suite sprawl.
Live chat, email, tickets, help center content, and AI live together so agents can answer customers without jumping across views.
5mtypical first workspace setup
61%example repetitive tickets resolved by AI
02
Zoona AI works where conversations happen.
Auto-resolve common questions, draft replies, summarize context, and recommend handoffs across chat and email.
03
Built for teams that have outgrown email-only support.
You should not need a cluttered enterprise suite just to add live chat, reduce repeat questions, and keep your queue under control.
Customer proof
What customers are saying after switching.
Responsive every step of the way
"Our experience with the team has been very positive. They're responsive and supportive every step of the way. Overall, we're very happy with both the product and the customer support."
Fantastic customer service
"The SparrowDesk team has incredible customer service. From initial contact, to sale, to implementation, their team was helpful, informative, and thorough. So far, it's been fantastic."
Pricing
Simple plans. AI priced by real usage.
Start with the support workspace your team needs, then add Zoona AI when you are ready. Prices below are per seat/month, billed yearly.
Starter
$16/ seat
Per seat / month, billed yearly
- Ticket forms
- Omnichannel inbox
- Public Help Center
- Customer Portal
Professional
Most teams$49/ seat
Per seat / month, billed yearly
- Everything in Starter
- CSAT Surveys
- Round robin assignment
- AI assisted workflows
Enterprise
$89/ seat
Per seat / month, billed yearly
- Everything in Professional
- SSO and identity management
- Help Center customization
- Multiple brand support
Always-on AI agents for faster response times, multilingual support, human hand-off, and continuous improvement.
Ticket summaries, suggested replies, recommended next steps, and Q&A for debugging customer issues.
Move from HelpScout
Switch in a weekend. Impress customers on Monday.
Your conversations, contacts, and knowledge base migrate in minutes. Zoona AI starts resolving tickets on day one. Your customers only notice the faster responses.