AI-Powered Helpdesk · Zoona AI Agent

Resolve 60% of Tickets
Before Your Agent Reads Them

SparrowDesk's AI agent handles routine queries instantly, 24/7 — so your team focuses on conversations that actually need a human.

14-day free trial No credit card needed Set up in 5 minutes
60%
tickets auto-resolved by AI
5×
agent productivity boost
+20%
CSAT improvement

Trusted by More Than 4,000 Brands Across the Globe

Why switch

Your current helpdesk is holding you back

Traditional tools scale costs with tickets. SparrowDesk scales intelligence instead.

Traditional tools
Manual replies cause hours of delay
Ticket volume = proportional agent cost
Support stops when team goes offline
Inconsistent answers damage customer trust
Scaling means expensive new hires
VS
SparrowDesk
Zoona AI replies instantly, every time
60% of queries resolved automatically
24/7 coverage without extra headcount
On-brand, consistent AI responses always
Scale through automation, not headcount

Teams using SparrowDesk cut support costs by 40% in the first 90 days — without reducing CSAT.

See how it works →
Core capabilities

Everything your team needs.
None of what they don't.

Built for speed, empathy, and teams that care about doing support right.

AI Agents (Zoona)

Handles routine queries end-to-end — order status, FAQs, account lookups — and escalates complex issues to a human with full context attached.

AI Copilot for Agents

Suggests on-brand replies, summarizes long threads, and fills in ticket fields automatically. Your agents reply 5× faster — and sound better doing it.

Unified Omnichannel Inbox

Email, chat, and messaging unified in one view. Route, assign, and resolve without tab-switching or losing context between channels.

Brandable Chat Widget

Fully customizable colors, greetings, and AI personality. Your chat widget reflects your brand — not a generic chatbot experience.

Customer stories

Teams that made the switch

Real results from real support teams — not projections.

★★★★★

Responsive every step of the way

"Our experience with the team has been very positive — they're responsive and supportive every step of the way. Overall, we're very happy with both the product and the customer support."

Chief Operating Officer
Loyalty Logistix
★★★★★

Incredible customer service

"The SurveySparrow team has incredible customer service. From initial contact, to sale, to implementation, their team was helpful, informative, and thorough. So far, it's been fantastic."

Community Director
Small-Business
More features

Built for teams that mean business

SLA Management

Set response targets and get alerts before you breach them.

Enterprise Security

SSO, audit logs, IP restrictions, role-based access.

Live Analytics

Real-time dashboards on volume, CSAT, and team performance.

Multilingual AI

Detect customer language and respond in kind, automatically.

One-click Macros

Automate common replies and bulk ticket actions in one click.

Multi-brand Support

Manage multiple brands from one platform, each with its own settings.

Advanced Email

SMTP/IMAP, Google login, shared inboxes — however your team works.

Teams & Roles

Custom permissions so everyone sees what they need, nothing more.

FAQ

Common questions

Most teams are fully set up in under a day. Import your tickets, connect your email inbox, and deploy the AI agent — it learns from your help articles immediately and starts deflecting tickets from day one. We also offer a guided onboarding call at no extra charge.
Zoona learns from your help articles, past conversations, and any documentation you feed it. You control the knowledge base. You can also set guardrails — topics it should escalate to humans, tone of voice, and brand rules. It gets smarter every week as it processes more interactions.
Zoona AI seamlessly routes to a human agent — with the full conversation context already attached. No repetition for the customer. Your agent picks up exactly where the AI left off with all the relevant info pre-filled.
We offer flexible plans based on your team size and ticket volume. All plans include AI features — there's no "AI add-on" charge. Start with a 14-day free trial, no credit card required. After that, talk to us for a custom quote tailored to your support team's needs.
Yes. SparrowDesk is SOC 2 Type II compliant. All data is encrypted at rest and in transit. You get audit logs, IP restrictions, role-based access controls, and SSO. We never use your customer data to train shared AI models.
Get started today

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