Tickets sit. Queues grow.
Customers leave quietly.
Agents spend half their day on triage — work that should never reach them. Backlogs build. Response times slip. Your customers notice before you do.
AI-first helpdesk for support teams & IT leaders
The helpdesk that closes tickets
before your agents open them.
SparrowDesk's AI auto-resolves 60% of your queue — so your team spends time on the 40% that actually needs a human.
No credit card required · Up and running in under a day
Your helpdesk costs more
than the subscription fee.
The problem isn't ticket volume — it's tools that weren't built for it. Manual triage, broken context, delayed reporting: each one is invisible overhead your team absorbs every single day.
Tickets sit. Queues grow.
Six tabs open.
Zero shared context.
Email, chat, CRM — three different windows, three different stories. Every agent rebuilds context from scratch for every ticket. That's not a workflow, it's waste.
Reports that explain yesterday.
Not what's breaking today.
Your dashboard shows last week's damage. SLA breaches appear after they happen. There's no early warning — just a Monday report and a customer who already churned.
This isn't a people problem. It's a tooling problem — and it's exactly what SparrowDesk was built to fix.
More than 60% of your tickets
can resolve themselves.
Zoona is SparrowDesk's built-in AI agent — not a bolt-on chatbot. It reads your knowledge base, learns from past tickets, and starts resolving customer questions the moment you switch it on, inside the same workspace your team already uses.
60%
Auto-resolved
Password resets, order status, billing FAQs — Zoona closes them. Your agents focus on the 40% that actually needs a human.
<1 day
Time to go live
Connect your help docs. Zoona trains automatically — no prompt engineering, no setup project. It handles real tickets the same day you configure it.
$0.70
Per resolution
No seat fee. Pay only when Zoona successfully resolves a ticket. The more it handles, the lower your cost per ticket.
24/7 availability
Multilingual
Fully brandable name & tone
Seamless human escalation
Trains on your own docs
Gets smarter over time
Teams that switched stopped going back.
Responsive every step of the way
"Our experience with the team has been very positive — they're responsive and supportive every step of the way. Overall, we're very happy with both the product and the customer support."
Incredible customer service
"The SurveySparrow team has incredible customer service. From initial contact, to sale, to implementation, their team was helpful, informative, and thorough. So far, it's been fantastic."
Ready to close tickets faster?
Start free. Be up and running in under a day.
No credit card required · Cancel anytime
SOC 2 Type II
GDPR Ready
99.9% Uptime SLA
Migration included on all plans
SSO & custom roles